Shipping

ORDER PROCESSING

All products in stock will be processed and dispatched within two working days of us receiving your order. Orders are processed and packaged during our office hours of 9-5pm, Tuesday to Friday. If you have placed your order on a weekend or public holiday, we’ll action this within two working days. Please note we try to get your order to you as soon as possible but occasionally there may be delays with shipping.

For those items which are made-to-order, or available pre-order only, your order will be processed within two working days and you will be sent an email confirmation detailing the approximate delivery date of your items. If for any reason we are unable to meet this dispatch turnaround we will contact you as soon as possible to let you know.

DELIVERY WITHIN NEW ZEALAND

Our standard delivery times are 2-3 working days (within the Wellington region) or 4-5 working days (outside of Wellington). Please note occasionally there may be delays with shipping.

For large and heavy items/orders such as furniture additional shipping costs will apply. If you’re unsure, email [email protected] for a quote. Otherwise, an estimate will be emailed to you when your order is processed.

The delivery service provider we use is New Zealand Post, which offers a number of different courier services throughout New Zealand. All parcels will require a signature on delivery for security and peace of mind for both ourselves and the customer. When checking out please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9-5pm weekdays. We cannot deliver to a PO BOX address.

Once we have fulfilled your order and the courier has picked it up, a tracking number will be sent to you so you can follow its progress.

GIFT WRAPPING

We offer complimentary gift wrapping – simply leave your gift wrap request in the comments section at checkout or email [email protected] with your order details.